Common Meta access problems and how to fix them
If you've granted access but something isn't working, it's almost certainly one of the situations below. Check them one by one — in 9 out of 10 cases it's a forgotten asset or an unaccepted invitation.
💡 Still not working?
Send us a screenshot from Business Settings → Partners (or Data Sources, for pixel/catalog) and we'll sort it out together. Below you'll find exactly which screenshots help us most.
Unde apeși (pas cu pas)
Ghidaj vizual prin meniuri. Butonul colorat = locul unde apeși.
Common problems
I granted access, but it doesn't show up on your side.+
Cauză posibilă: Possible causes: the invitation wasn't accepted; you granted access only to the Business Manager, not to the assets; you picked a different Business Manager; you selected a different ad account; access was given as a person rather than as a partner; or the permissions are insufficient.
You have access to Ads, but you can't see the Pixel.+
Cauză posibilă: The Pixel / Dataset hasn't been assigned to the partner / person, or it isn't connected to the ad account. The Pixel is a separate asset — it must be assigned separately from Data Sources.
You have access to the page, but you can't create ads.+
Cauză posibilă: We have access to the Page, but not to the ad account — or we don't have the “Create Ads” permission. Page access does not include Ad Account access.
You have access to Ads, but not to the Catalog.+
Cauză posibilă: The Catalog is a separate asset and must be assigned separately from Data Sources → Catalogs.
I can't find a Pixel, I only see a Dataset.+
Cauză posibilă: In many Meta accounts, the Pixel is organised under a Dataset. Select the correct Dataset from Data Sources — it's the same thing, only the name has changed.
Ai finalizat pașii?
Spune-ne și verificăm imediat din partea noastră. Dacă te-ai blocat, trimite-ne un screenshot și rezolvăm împreună.